1. Purpose and scope
This document establishes the general conditions of use and the general conditions of online sale of the page www.vieiradominhorural.pt, applying to visitors of the page, as well as to any commercial transactions carried out through the online store available on it.
Navigation on the page, as well as the purchase of any product in the online store, implies the acceptance of the present general conditions of contracting and use by the user and the customer.
The MUNÍCIPIO DE VIEIRA DO MINHO reserves the right to change these general conditions of contracting and use, without prior notice, with any changes published on the website www.vieiradominhorural.pt

2. Product
THE ASSOCIATION OF SMOKE PRODUCERS FROM TERRA FRIA BARROSÃ takes into account the information related to the essential characteristics of the products, through technical descriptions shared by its suppliers and photographs that illustrate the products sold, in strict respect for the best standards of the market. on the page are merely illustrative. As such, the ASSOCIATION OF SMOKING PRODUCERS FROM TERRA COLIA BARROSÃ recommends that the customer consult the detailed description of the product in order to obtain complete information about their respective characteristics.

3. Price
The prices shown on www.vieiradominhorural.pt are in euros and with VAT included at the current rate.
Shipping costs are the responsibility of the customer and add to the total value of the selected product (s). The customer will be informed of this charge before confirming his order and completing the order.
The producer reserves the right to change the prices of the products presented at any time.
In the event of any computer, human or other error, the prices shown may be incorrect. If the price is lower than the price shown, you undertake to return the difference. If the price is higher, the producer will notify the customer by email or telephone contact of such situation and will wait for a response from the same to confirm the order with the new price or to cancel it.


4. Intellectual Property
All texts, comments, works, illustrations, works and images, reproduced or represented on the page, are duly protected by the respective copyright. Thus, their use, reproduction, copying and dissemination are subject to prior authorization in this regard.


5. Purchase process
To make a purchase just add the product (s) to the shopping cart and follow all the steps of the purchase so that it is finalized.
No registration is required.
The validation of the purchase order implies that the customer becomes aware of and accepts the present general conditions of contracting and use, available to consult at all times at www.vieiradominhorural. The registered data is solely and exclusively for order processing and if the customer authorizes it for direct marketing purposes. They also serve as proof of the transaction made between the Producer and the customer.
After finishing the purchase process, the customer will receive an automatic message confirming the same. If you notice an error in the data, you can immediately request to change it or cancel the purchase in question.
For purchases made at www.vieiradominhorural.pt, the following payment methods are accepted:
Bank transfer
ATM
In the case of bank or ATM transfer, the customer will receive an email with the details to make the bank transfer and has three days to make the transfer. If payment does not happen, the order is automatically canceled.

6. Product availability
Registered producers only process the order after confirmation of the respective payment.
Only shipments are made on business days. As such, weekends and holidays will not count towards the estimated delivery date.
In the event of a stock out of the product desired by the customer, the registered Producer will contact the customer if the expected delivery times change, and will only proceed with the shipment of the order if the customer remains interested in the product.
Delivery times are only indicative and depend on the carrier and destination of the order.
Any delay in delivering the order, given the estimated dates, does not give the customer the right to any type of compensation.


7. Shipping costs
Shipping costs:
To be defined with the Producer

8. Customer support
At any time the customer or user of the website / online store can request support via email geral@fumeirodemontalegre.pt or contact numbers every working day from 9:00 am to 5:30 pm
09. Privacy policy

You can find information on how your data is processed by clicking on Privacy Policy.


9. Exchanges & Returns

a) Satisfaction guaranteed:

The articles for sale in our online store are guaranteed exclusively by the Producers.

Offering maximum quality and excellence is our commitment to the customer. If when you receive your order you are not satisfied, you have 14 (fourteen) days from the date of receipt to execute your right to exchange or return.

To make the return contact us by email to: geralvieiradominhorural@cmvm.pt

When communicated the request for exchange or return, you will be duly informed of how to proceed. Do not send your product to us for exchange or return without prior contact as it will be refused and returned to the sender.


b) Return conditions:

To make an exchange or return, the product must be in perfect condition, in its original and intact packaging and must be accompanied by proof of purchase or invoice.

Once the merchandise has been received by the Producer, at its premises and after proof of its status, the Producer will proceed to return its value according to the payment method made by the customer. In case of return of any item accepted by the Producer and whose purchase has been made with a card then the return will be made exactly by the same method, that is, the return to the customer will also be made on the card. Due to the procedures of Unicre and the different banking institutions, returns may take a long time to be credited to an account, in the case of national cards 2 to 7 days and in the case of international cards, this period may be up to 14 days. The Producer is completely oblivious to this delay as he will make the return immediately so he cannot be held responsible for it.

In any case, the return of products that verify the poor condition of the articles will be admitted, within the validity / conservation period assigned and wrong shipments, the Producer being responsible for the costs of shipping and collection whenever the customer communicates this. circumstance within 7 (seven) days from the date of receipt of the shipment, and the actual failure in the product or misunderstanding of the shipment is proven.

The producer will assume responsibility for the poor condition of the purchased items and if this happens, the product will be exchanged or returned at no cost to the customer.
The return or exchange of products is not accepted after being consumed in part or in full. The Producer is not responsible for the deficiencies resulting from poor maintenance, neglect of conservation or other causes of force majeure, nor for the components submitted after sale.

The following products are not eligible for return unless they are in the original sealed packaging, are defective or have been shipped incorrectly: all items.

To request an exchange, return or any additional clarification contact us, by email: geralvieiradominhorural@fumeirodemontalegre.pt or by telephone: +351 967762154.


c) Complaints:

Our customer service will assist you in any possible complaints within 30 days.


10. Legislation
These general conditions of contracting and use are governed by the Portuguese law in force.